Policies

Confidence

Accreditation provides confidence that certification processes are consistently and impartially maintained by competent organizations and personnel. 

Impartiality

Impartiality encompasses both the actual and perceived presence of objectivity. It is essential to providing reliable certification services that promote confidence among stakeholders including ACG’s clients and customers of clients. 

ACG has appointed an executive committee to monitor certification processes, finances, relationships, and other potential conflicts of interest that might diminish actual or perceived impartiality. This Board safeguards ACG, our clients, and other stakeholders by ensuring objectivity.

Openness (Requests for Information, Complaints, and Appeals)

ACG values input from certified clients, their customers, and other stakeholder groups. By maintaining principles of confidence, impartiality, and openness coupled with accessibility to our top management, ACG encourages communication with interested parties.

To maintain confidence in certifications, ACG provides appropriate access to, or disclosure of, non-confidential information to specific interested stakeholders. Access includes information about audit and certification processes and about the certification status of client organizations.

ACG maintains (through publications, electronic media or other means), and can make public, upon request, information about processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification. 

Should any certification client or other interested stakeholder disagree with ACG’s certification decisions or have any complaint regarding processes or personnel, we want to be contacted. Appeals or complaints should be submitted in writing to ACG’s Director of Operations or President. Contact information is included on this website. 

All communications will be held in confidence and investigated by personnel independent of the expressed concern. After investigation and evaluation, a written conclusion and resolution will be issued.

Public Information​

ACG maintains and makes public through this website, information about audit processes; processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification; types of management systems and certification schemes in which it operates; the use of the certification body’s name and certification mark or logo; processes for handling requests for information, complaints and appeals; policy on impartiality.

Gathering or Refusing a Certificate or Registration

Following a complete assessment of your conformance with requirements, and your lead auditor’s recommendation, an authorized ACG staff member shall review the recommendation for registration and supporting documentation. Upon successful completion of the review and a positive certification decision a Certificate of Registration shall be prepared. A copy of the Certificate of Registration shall be forwarded to you and an electronic copy shall be maintained in ACG’s files. If the recommendation and/or review of the assessment determines you are not in conformance with requirements, a negative certification decision will be documented, and you will be notified.

Modification of Scope

Modifications (expanding or reducing) of scope must be submitted to ACG in writing explaining the nature of the proposed modification for evaluation. The request shall be reviewed and a determination made as to what assessment activities might be warranted. The requested modification may require a full reassessment, a limited special assessment, or may be assessed during normal surveillance activities. When satisfactory evidence supporting the scope modification is documented and compliance with all requirements is verified, a new Certificate may be issued. When a modified Certificate is issued, it shall include the date of the original Certificate and the date of the modified Certificate.

Suspension; Withdrawal or Reinstatement of a Certificate of Registration

ACG retains the right to suspend, withdraw, or reduce a Certificate of Registration any time during the registration period. Conditions that might lead to suspension or withdrawal of a certificate include the following among others:

  • A written request from the registrant

  • Registrants failure to maintain compliance with the requirements of the International Standard

  • Registrants failure to implement timely corrective actions

  • Registrants failure to meet its financial obligations with ACG

  • Registrants misuse of ACG’s or ACG’s accreditation body Registration Marks

  • Other acts which might discredit the registrants or ACG’s reputation

 

Prior to suspending, withdrawing, or reducing the scope of a certification, the registrant shall be given written notice and ample opportunity to remedy any negative conditions.

  • Registrants failure to implement timely corrective actions

  • Registrants failure to meet its financial obligations with ACG

  • Registrants misuse of ACG’s or ACG’s accreditation body Registration Marks

  • Other acts which might discredit the registrants or ACG’s reputation

 

Reinstatements following withdrawal of a Certification will require a complete reassessment subject to all requirements of an initial registration.

 

Upon reinstatement of a Certification, a new Certificate of Registration will be issued and include in addition the date of the suspension or withdrawal and the reinstatement date, to clearly indicate the period of time during which the client was not certified.

Appeals

When parties filing complaints or disputing ACG’s decisions are notified of disposition, the notification will include affirmation of their right to appeal any decision, corrective action, and/or disposition.

Use of Marks​

Issuance of a Certificate of Registration authorizes the registrant to use ACG’s Accreditation Mark and the Accreditation Body Mark (as applicable) in advertising and promotional material. The ACG Mark is registered with the U.S. Patent and Trade Mark Office.

 

Registrants may only use the Certificate of Registration, ACG’s Mark, and the Accreditation Body Mark (as applicable) to indicate management system conformance with specified Standards or other normative documents. Registrants may not imply that a product or service is certified by ACG.

ACG registrants are informed of rules and restrictions governing the use of its Mark and Accreditation Body Marks. Questions regarding interpretation of proper use are directed to the Certification Committee Chairperson, an ACG Director, or the President.

 

Registrants’ use of the Accreditation Marks is assessed during normal surveillance activities (including a website review, if applicable).

 

Should ACG determine through surveillance activities or other means that a registrant or non-registrant has violated rules regulating the use of Marks, corrective action may be initiated.

Complaints

Customer complaints involving certification activities shall automatically be authorized, initiated, and subject to the tracking, implementation, and verification of ACG corrective action procedures. The ACG Director of Operations will make available to the client the actions taken to resolve the complaint.

Requests​

All legitimate requests for information can be sent through the contact us section of the site.  ACG will provide information concerning:

a) geographical areas in which ACG operates;
b) the status of a given certification;
c) the name, related normative document, scope and geographical location (city and country) for a specific certified client.

Request Information

 Address: 599 Industrial Drive, Suite 312, Carmel, IN 46033

Tel.  317-564-4673

© 2023 by ITG. Proudly created with Wix.com

IAF Logo.jpg